Privacy Policy

We may collect information you provide when you contact us, request a service, or communicate with us through the website, phone, email, WhatsApp, Meta Platform services, or other service channels. This may include:

• Name
• Mobile number
• Email address
• Service type requested
• Service address, city, or service area
• Preferred service date and time
• Problem description, messages, or service details
• Optional photos you provide to help describe a service request
• Booking and service-related information
• WhatsApp or Meta Platform communication details where applicable

We collect only the information reasonably necessary to process and fulfill your service request.

Information collected may be used for the following legitimate service-related purposes:

• Processing and reviewing your service request
• Communicating with you about your booking or service
• Coordinating technician assignment when applicable
• Providing booking and service updates
• Maintaining service records
• Providing billing or service documents when applicable
• Responding to customer support inquiries
• Improving the overall service experience

We use information for customer support, service requests, booking coordination, job updates, service delivery, and related communications.

When online booking is available, booking information may include contact details, service address or location details, requested service, scheduling preferences, and messages related to the request.

Booking details are used to review, coordinate, and deliver requested services and are not publicly displayed through this website.

Customers may optionally upload photos when submitting a service request to help describe the issue or service needed. Uploaded photos are used only for the purpose of reviewing and processing the relevant service request.

Uploaded photos are used only to review and process the relevant request. They are not publicly displayed through this website and are shared only when reasonably necessary to provide the requested service.

We do not sell, rent or trade customer information to third parties.

We may share information only when reasonably necessary to provide services or operate our website and communications.

• With staff or service technicians as needed to respond to or fulfill a service request
• With service providers or platforms that process information on our behalf, such as website, communication, or booking providers
• When required by law or a lawful authority

We take reasonable measures to protect customer information from unauthorized access, disclosure or misuse. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security of information transmitted through the internet or stored in our systems.

We encourage customers to avoid sharing sensitive personal information beyond what is necessary for their service request.

We keep customer information for as long as reasonably needed for customer support, service delivery, recordkeeping, and other legitimate business purposes.

When information is no longer needed, we take reasonable steps to delete or de-identify it, subject to any applicable recordkeeping requirements.

You may ask us to review, correct, or delete personal information we hold about you, subject to applicable requirements and legitimate recordkeeping needs.

• Ask how your information is collected and used
• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request deletion of information where appropriate

To exercise any of these rights, please contact us using the details provided in this policy.

Our website may use cookies or similar technologies to support basic functionality and improve the browsing experience.

You may adjust your browser settings to manage or disable cookies, though this may affect certain website features.

Service providers and platforms that support our website, communications, or future booking services may process information on our behalf to provide those services.

External websites and services have their own privacy practices. We encourage you to review their policies before providing information to them.

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The updated policy will be posted on this page with a revised effective date.

We encourage you to review this policy periodically.